The purpose of IT Outsourcing
IT outsourcing is a service model whereby a company uses an external service provider to perform IT tasks. This allows the company to focus its own resources on other important business activities. The benefits of IT outsourcing include cost savings, access to expertise, flexibility and faster time to market.
Main types of IT Outsourcing
On-site administrator
The specialist works on the client's premises and Available full or part-time, even on specific days. Ideal for larger companies where a daily presence is required.
- Fast response time
- Direct contact
Remote administrator
The administrator or his/her team works primarily from the service provider's office, so
operates the systems remotely.
On request, they can be sent out to the customer's premises.
- Cost-effective
- Flexible design
Ad hoc aid
For occasional tasks, the company only uses an administrator service when it really needs one. Primarily for smaller companies or companies with a stable IT environment.
- Occasional expenses
- Expertise for hire
The above are also available in a combined scheme
Over the years, our company has gained in-depth experience of the ever-changing needs of the IT sector and has tried and tested a wide range of solutions in different areas of IT. We understand that no two businesses are the same - every organisation has unique challenges and requirements. That's why we offer flexible, customisable solutions that are tailored to the way your business operates.
Contact our consultants to help you plan and optimise the development, operation and maintenance of your IT infrastructure.
What form can outsourcing take?
Full outsourcing
In this case, the company outsources all its IT activities to an external service provider. This allows the company to focus fully on its own business.
Partial outsourcing
In this case, the company only outsources certain IT activities. This allows the company to retain control over some of its IT activities while benefiting from the advantages of outsourcing.
Project-based outsourcing
In this case, the company only uses an external service provider for a specific project. This allows the company to execute the project quickly and efficiently while minimising costs and risks
Workflow
SUBMIT
Customer ticket or telephone/email notification
CATEGORISATION
Determination of the severity level of defects
REACTION
We respond within a timeframe set by SLA
SOLUTION
Remote troubleshooting, or outage if necessary
CLOSURE AND DOCUMENTATION
We prepare a protocol for our clients
SLA (Service Level Agreement)
Our response times are: 2 hours for critical failures, 4 hours for high priority, 1 working day for medium priority and 2-3 working days for low priority.
We offer a specific availability guarantee for our services (e.g. with SLA level 99%).
Contact
We offer flexible availability schemes. You have the choice of 8/5 business day support or 24/7 continuous availability. This means your IT systems will receive the level of monitoring and support you need to keep them up and running.
Get out
In and around Budapest within 4 - 6 hours, nationally within 24 - 48 hours, and in case of emergency (for an extra fee) within 2 hours.
Service packages
Fund
- no loyalty period
- remote support
- 8/5 contact details
- medium and low priority errors resolved within 1-3 working days
Premium
- no loyalty period
- remote support
- on-site support
- 8/5 contact details
- fix medium and low priority errors within 1-2 working days
- critical errors within 2 hours
Enterprise
- no loyalty period
- remote support
- on-site support
- 24/7 availability
- dedicated account manager
- guaranteed response time for all priority errors
The benefits of outsourcing
Cost savings
It allows companies to reduce their IT costs and avoid major IT investments.
Flexibility
It helps companies to adapt flexibly to changing business needs.
Access to expertise
It gives companies access to the latest technologies and expertise without the need for specific skills.
Good to know!
Temporary agency work and outsourcing are two different concepts that are often confused, but there are important differences between them.
Outsourcing of tasks
Outsourcing is the process whereby a company uses an external service provider to perform certain tasks or activities. Outsourcing allows a company to focus its own resources on other important business activities.
In outsourcing, the company pays a contractual fee to the external service provider.
Not temporary agency work
Temporary agency work is when one company (the lender) temporarily provides workers to another company (the borrower).
The lending company is responsible for paying the wages and benefits of the employees and for administrative tasks. The borrowing company, in turn, manages and supervises the day-to-day activities of the workers. This solution can be particularly useful for seasonal or project-based work, where the company needs additional temporary staff.
In a temporary agency agreement, the company providing the workers pays their wages and benefits.